Frequently Asked Questions

All payments must be made by debit/credit card.

The deposit is 25% of the total holiday cost.

You can make a booking on our website – simply select the tour you wish to book and click ’book now'.

We are fully bonded, so you can rest assured your money is safe.

Holidays with flights – if you are booking to travel within eight weeks of departure, payment is required in full at the time of booking. If booking prior to this, your balance is due eight weeks before the date of travel. Holidays without flights have a balance due date of six weeks before the date of travel.  You can pay your balance on our website by clicking here.

Our booking conditions can be found on our website. Alternatively click here to view them.  We strongly recommend that you take time to read this document.

Cancellations can be actioned through the mange my booking section of our website.

If you wish to make a change, please send an email to info@involvedholidays.com or call us on 01858 896111. Please note an amendment fee of £25 per passenger will be added to your booking, plus any additional fees levied by our suppliers.

You will receive details of your luggage allowance with your travel documents, which are sent out via email 10 days prior to your date of departure.

Departure times will be indicated on your confirmation invoice. From time to time airlines change timings, where this is the case we will notify you as soon as possible.

Requests to pre-book your seats are subject to the airlines conditions. If you would like to pre-book seats please email info@involvedholidays.com, we will be able to provide further information regarding the possibility and cost of this.

Your travel documents will be emailed to you approximately 10 days prior to your departure date. Please make sure that you check the details on your travel documents and advise us immediately of any changes.

You must contact us as soon as possible and we will provide replacements or advise on what to do.

Yes, it is a condition of booking that you carry suitable travel insurance.

You will require a valid passport for all overseas holidays. Please check the date that your passport expires, as following Brexit your passport must be less than 10 years old from the date of issue and have at least 6 months validity at the time of travel.

Yes, your European Health Insurance Card (EHIC) will still be valid from 1st January 2021 until its expiry date. If you need to apply for a new card you will be issued with a Global Health Insurance Card (GHIC). For more information visit: https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-ehic-european-health-insurance-card/. However, you MUST ensure that you take out comprehensive travel insurance with sufficient healthcare cover - including specified existing medical conditions -prior to travelling.

In our descriptions, we try to include only items that will be available during your stay. However, please note that at the discretion of the hotels (and their view of the local climate), lido and pool areas, as well as air-conditioning, may not be operational, and hotels’ charging policies for access to spas, safety deposits, wifi, etc are always subject to change.

Local tourist taxes apply in some places and may be introduced in others. These are not included in the holiday cost and must be paid by hotel guests directly to the hotel. We show these in the holiday descriptions where possible, but you may wish to ask us if any apply to your holiday. The amount of the charge, which is imposed by authorities at the destination, is subject to change.

On all our walks we advise distance and elevation gain/loss. Naturally, altitude and terrain affect different people in different ways. Our staff are happy to advise.

No. You are on holiday – it’s your choice! Talk to your walking guide about the other walks, and make your decision. But if for any reason you are not participating on any of the walks, please advise our walking guides or representative in advance.

The walks we have chosen for you offer suitable walking for regular walkers of reasonable fitness and full mobility. For your comfort and security, and in recognition of the fact that paths in places may be stony or wet, it is essential that you should have appropriate footwear. Either strong walking shoes or boots which give ankle support and have soles with a good grip (boots are obviously the better option, plimsolls are definitely not!). You should also take a rucksack or backpack, carry a snack or packed lunch, a sweater, a waterproof (just in case!), a hat, something to drink, insect repellent and good sun cream. Binoculars/cameras are an extremely good idea, and walking poles if you have them. You may wish to take a spare pair of socks and a small towel in case there has been recent rain. Undergrowth abroad can be more abrasive than in the UK, so you may prefer long trousers to shorts. The routes of the walks, and the order in which they are done, may be amended due to weather conditions should your walking guides deem this advisable. Your walking guides live locally and will make the appropriate decisions for your comfort and safety, according to the weather.

All our walks are led by local guides with expert local knowledge and history of the area.

The walks are designed for regular walkers of average fitness. If you wish to walk further, our guides will assist you with information on other walking possibilities in the area. If you wish to stick to shorter distances, some of our walks can be abridged to suit – though in some instances you may have to pay for a taxi back to the hotel from a convenient point!

The details of the walks are believed correct. However, they may be amended due to local conditions or substituted with walks of similar content and quality – sometimes because the local situation has changed, so a variation is preferable to what was originally planned. Similarly the order of operation of the walks is subject to confirmation. Distances and elevations should be taken as indicative only and may not agree with local signage nor with GPS system readings, which as we have found out, do not always agree with each other! Please bear in mind that while walks are on marked paths, farm tracks and tarmac roads, the different nature of terrain, vegetation and local standards in the resort areas means that these are often very different to those you would find in the UK.

We normally provide a walking guide/assistant guide for a maximum of 15-20 walkers. This ratio can change slightly for operational reasons (e.g. terrain, local regulations, guide availability) but if there are more than 20 walkers in a group we would normally provide an assistant as well as the walking guide.

Please check with your insurer if in doubt. If you decide to walk separately from our group, please ensure your cover is valid, particularly if you are going above 2000m/6560ft.

In most cases we try and make the first walk one where supplies can be found en route, or a half day walk. Please refer to the walking itinerary information we will send with your travel information. Packed lunches may be available from hotels, but generally have to be ordered before dinner the previous evening. Please check locally.

When required, transport to the starting point of walks is included. If we use a larger coach to get more than one walking group to a start point, you may be asked to delay the beginning of the walk, so as to keep walking groups separate.

Our walks are not a race, but they are for regular walkers who can keep up at a reasonable pace both on the flat and on uneven, sometimes rising ground. Our guides are instructed to keep the rear of the walking group in sight as far as possible. Sometimes we have an assistant guide who will often stay towards the back of the group. That said, in the interests of the party as a whole we need to be able to keep a group together. Anyone haring off ahead of the leader will be asked to wait. In extreme cases we have to reserve the right to ask people who cannot keep up to refrain from coming on the other walks, both for their own safety and so that the itineraries can be respected. In this very unlikely event, naturally we will try and assist customers who wish to make alternative plans.