Why do we have this Policy?
At Involved Holidays we respect the personal information our clients share with us and we are committed to protecting this data. This policy details what information we collect, how we acquire this data and how we use your personal information from this site and through our communications with you.
What data do we collect?
When you make a booking or enquiry, we will collect certain personal data about you and any other person you include on your booking. The personal data we collect will be information such as title, full name, address and contact information. This will be similar information for those whom you are booking a holiday for, as a member of your party. If you are booking a holiday with a flight, we will also collect full passport details of all of the people travelling. We need to collect this information in order to arrange the travel, as well as the other services you are requesting. In some cases we may also need to collect more sensitive personal data, such as information concerning medical conditions, disabilities and special requirements, to enable us to consider your particular needs in relation to a booking.
How do we use your data?
We will use information held about you in the following ways:
- To carry out our obligations arising in connection with any contracts entered into between you and Involved Holidays, or between you and a third party supplier.
- To communicate with you regarding your enquiry, booking or other purchase.
- To ensure that content from our website is presented in the most effective manner for you and for your computer.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To register you for and send you newsletters, joining instructions and relevant information.
- To notify you about changes to our service.
- For improving the quality of our service and the products offered via this site.
- For internal research/analysis and customer profiling.
- To provide you with information about products and promotions that may be of interest to you from ourselves.
- For resolving complaints and dealing with disputes.
- For preventing and detecting fraudulent or criminal activity.
- For debt collection or credit vetting.
Protecting your data
We take the security of your personal information very seriously and have therefore taken appropriate security measures to protect this information. As such, all information collected by us is kept securely and can only be accessed by the employees of Involved Holidays.
We have also put in place appropriate technical measures to prevent the unauthorised processing of personal information and the accidental loss or destruction of this data. However, as no system can be said to be totally secure we do not, and cannot, guarantee the total security, or the complete accuracy, of the information we hold.
Should you wish us to delete your personal information at any time then please contact us (details below) and we will ensure a secure deletion of this information.
Sharing your data
If you are signing up for our email newsletter or making an enquiry, we will never share this personal information you have provided with any third parties.
In the event that you make a booking with us, we will not share your debit / credit card details with anyone and your card details will not be retained by Involved Holidays after any payment. With regard to your other personal information we will only disclose your name and other relevant details to the requisite hotels, ground handling companies and airlines involved in your booking. This is purely for operational purposes and so that we can fulfil your booking to the best of our ability.
Please also note, any information we hold may also be provided to security or credit checking companies, government authorities, such as customs & immigration, and law enforcement agencies, but only if specifically required by them or as required by law.
Retaining your Data
We will only hold your personal information for such time as is reasonably necessary to carry out the services we have agreed to provide you with, to satisfy any legal & tax requirements, and also to service our relationship with you as a tour operator providing bespoke travel arrangements.
All people who have subscribed to our email marketing list can unsubscribe at any time.
Your right to access the personal data we hold
Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:
- To request a copy of the personal data which we hold about you.
- To request that we correct any personal data if it is found to be inaccurate or out of date.
- To request your personal data is erased where it is no longer necessary to retain such data.
- To withdraw your consent to the processing at any time, where consent was your lawful basis for processing the data.
- To request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means).
- The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
- The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting us at info@involvedholidays.com or just call us on 01858 681582.
Cookies & Tracking
Our website, like many similar websites, uses cookies which are small files that are placed on your device by our website in order to collect information about your visit and to remember you when you return to our site. Cookies contain information that is transferred to your computer’s hard drive, phone or tablet. These cookies are intended to enhance your experience when visiting, or revisiting our website by gaining a better understanding of your particular interests and customising our pages for you. We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operational purposes of our website. For example, cookies which enable you to log in to secure areas of our website.
- Analytical/performance cookies. These allow us to recognise and count the number of visitors and to see how they move around our website when they are using it. This helps us to improve the way our website works and to ensure that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website. Kindly note, that by automatically using our website you consent to our use of cookies.
Our website may contain links to third party websites or social media platforms that may collect non personal information (such as an IP address) which are not covered by this Privacy Policy. In the course of doing so these third parties may also place their own cookies on to your device, so that they can collect information about your visit and use in accordance with their own privacy policy, which may very well differ from ours. Again, you can remove or disable any such cookies through the settings on your web browser. Please note, it is your responsibility to check the privacy policy of these sites before using them.
Changes to our policy
Our aim is to keep this privacy policy up to date, however, we reserve the right at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes where appropriate will be notified to you using the email address you have provided or by an announcement on the webpage available at the ‘Privacy Policy’ link on this website. Your continued use of the website, following the posting of changes to this privacy policy, will mean you accept these changes.
When was this policy last updated?
This Privacy Policy was last updated in April 2021. Any changes to this Policy will be posted on our website and / or made available on request.
Contact & complaints
You have the right to contact us if you have any comments or questions with regards to this privacy policy. Please contact info@involvedholidays.com or call 01858 896111 – office hours 9am – 5pm Monday – Friday.