Terms and Conditions

Your Booking

Your contract – when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we send our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.  

Payment

In order to confirm your holiday, the appropriate deposit must be paid at the time of booking. The balance of the holiday cost must be received by the Balance Due Date which will be shown on your confirmation invoice. The Balance Due Date is 8 weeks before departure for Holidays with a flight, 6 weeks before departure for holidays with no flight. If you are booking after these dates full payment must accompany your booking. Reminders are not sent. If we do not receive payments due in full, on time, we shall cancel your travel arrangements and retain your deposit.

Holiday Price

We reserve the right to change the prices of any of our holidays at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price we charge for your travel arrangements is fully guaranteed and will not be subject to any surcharges after your contract is confirmed. Please note that items such as local city taxes at your holiday destination are not included in our prices and will be payable by you in situ.

Changes by You 

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Note: Certain travel arrangements (eg. Air Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the booking arrangement.

Cancellation

Should you or a member of your party need to cancel the holiday once it has been confirmed, you must immediately advise us by email. Notice of cancellation is only effective when the email is received (see Date Received in the table below). Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges in the table (shown as loss of deposit up to the Balance Due Date and percentages of the total holiday cost thereafter). Insurance premiums are non refundable.

The Date Received is the number of days before the departure date of the holiday we receive your cancellation in writing. Should one of the members of your party cancel who are sharing a double/twin room, the relevant single room supplement will become payable and added to your holiday cost.

Our Cancellation

If we cancel your holiday – we reserve the right to cancel your booking. We will not cancel after the Balance Due Date has passed except for unavoidable and extraordinary circumstances, failure by you to pay the final balance, or because the minimum number required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances is a situation beyond our control, the consequences of which could not have been avoided, even if all reasonable measures had been taken. If your holiday is cancelled by us you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. We shall pay compensation as shown in the table below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).

Our Alterations

If we make changes to your holiday – it is a term of your booking that we are able to make changes to any aspect of your booking at any time. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/ return flights, which reduces your holiday duration by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher star rating, changes of airline, a change of overseas airport. If we alter significantly any of the main characteristics of the travel services that make up your package we will give you the choice of accepting the change, receiving a refund, or, if one is offered, switching to an alternative holiday. If you choose to accept a refund we shall pay compensation as shown in the table below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). 

Number of days before departure we advise you of cancellation or significant change. Compensation for each full fare paying customer:

The compensation that we offer does not exclude you from claiming more if you are entitled to do so.

Costs Incurred By You

If we make a significant change to or cancel your travel arrangements for any reason, we will not reimburse any expenses, costs or losses you incur relating to payments to third parties, including, but not limited to, insurance premiums, car parking, hotel accommodation, currency, connecting flights, or other travel arrangements such as kennelling fees etc. 

Travel Insurance

You must have valid and appropriate travel insurance for the full duration of your trip. We may ask you to provide evidence of your travel insurance and if you cannot do so or do not purchase any such insurance we will not allow you to travel and will treat your holiday as cancelled with the applicable cancellation fee being due.

Our Liability To You

You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation, or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. 

Our liability in cases involving, luggage, personal property, and money is limited to the excess for such items on your travel insurance policy. Our liability, except in cases involving, luggage, personal property, money, death, injury or illness, shall be limited to a maximum of twice the basic cost of your travel arrangements excluding, supplements, extras, extensions and insurance. Our liability will also be limited in accordance with and/or in an identical manner to a) the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. You can ask us for copies of the travel service contractual terms, or the international conventions. 

It is a condition of our acceptance of liability that you notify us and our supplier(s) in strict accordance with our terms of any claim made by you or any member of your party. Any person(s) to whom any price reduction or compensation is made (and their parent or guardian if that person is under 18 years of age) must assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. In all circumstances you must provide us and our insurers with all assistance we may reasonably require.  This clause is intended to set out our obligations to you as an ‘organiser’ in the Package Travel and Linked Travel Arrangements Regulations 2018. Please note we regret we cannot make any payment to you or any member of your party if the person concerned is not entitled to one from us under these Regulations.

Additional Assistance

If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault. 

Complaints and Problems

If you have a complaint about any of the services included in your holiday, you must inform us, our resort representative, and the relevant supplier (e.g. hotelier) without undue delay who will endeavour to put things right. (Please note we deal with all eventual complaints after your return and will not engage in email conservations while you are away unless the matter is urgent and capable of immediate remedy on the spot.) If it is not resolved locally, please follow this up within 28 days of your return home by emailing info@involvedholidays.com giving your booking reference and all other relevant information. Please keep your email concise and to the point. If you fail to follow the requirement to report your complaint in resort we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this booking. 

Behaviour

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. 

Special Requests

If you have a request, you must advise us at time of booking.  Although we will try to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract. We cannot accept any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as standard bookings subject to these provisions.

Fitness to Travel

If you or a member of your party has a medical problem/disability which may affect your holiday, please tell us before you book so that we can advise accordingly. You must give us full details in writing at the time of booking. Please note that to get the best out of your visit, certain places may involve walking on inclines, through cobbled streets etc. If we feel unable to accommodate the needs of the person concerned, or reasonably feel that the enjoyment of other travellers may be prejudiced, we reserve the right to decline/cancel their reservation. We regret we cannot accept any bookings from wheelchair users unless travelling with a companion able and willing to take responsibility when boarding coaches, trains etc. and on excursions. If this proves not to be the case at the start of or during your holiday, we shall assist in making arrangements for your immediate return to the UK at your own cost and we shall not pay compensation or make any refund in respect of holiday curtailment. NB Our representatives, guides, coach drivers etc. are not permitted to offer physical assistance. 

Entry Requirements to your destination

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements (including any procedures required by airlines at check-in). 

Financial Protection

UK Holidays

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Involved Holidays membership number5451 and in the event of their insolvency, protection is provided for the following:

1. non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Involved Holidays.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:  https://www.legislation.gov.uk/uksi/2018/634/contents/made 

Overseas Holiday

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled ton make a claim under the ATOL scheme (or your credit card issuer where applicable)

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

System Errors

We try hard to ensure that advertised prices are up to date, and reflect the price you will pay when you book. However, prices can change and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed.

In the event of your Confirmation of Reservation showing an incorrect price for your holiday, the price that will prevail is the price shown in our reservation system. Accordingly you may not seek to rely on system errors with a view to obtaining a holiday at less than the correct price, and any contract entered into upon a mistake, such as a wrong costing due to system errors, is not valid or binding.

Safety Standards

Please note, it is the requirements and standards of the country in which any services that make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower. 

Timings

All timings given are for general guidance only and are subject to change. Please note that changes to flight departure times which reduce your holiday duration by less than 12 hours are not significant changes. Precise timings, intended order of excursions/visits and joining instructions will be emailed approximately ten days before departure.

Website Information

You are asked to remember that hotel, resort or other facilities may not be available during your stay due to seasonality or may be withdrawn for maintenance or other reasons beyond our control. In these circumstances we shall bear no resulting liability. Please note: the duration/number of days includes the days of departure and return. Any photographs/ illustrations contained in this website are purely representative of the type of places visited, and do not necessarily depict your exact accommodation/destination. 

Flight Delays 

While we shall try to assist in every way to minimise the effects of any delays we do not accept liability for any delays which occur. Where a delay does occur we shall consult with the airline concerned regarding the provision of appropriate refreshments. Some protection is afforded by travel insurance, and you should ensure your insurance policy provides adequate cover for flight delays and cancellation. 

Hotel Ratings, Bedrooms and Meals

We are required by law to state the star rating of hotels. All star ratings stated are those given by the authorities of the country concerned and are an indication only of relative standards. Actual standards can vary between hotels of the same category. Similarly, as the basis for star ratings varies from country to country, hotels with the same rating but in different countries may not be of the same standard. Facilities in single rooms may differ from double rooms. Hotels charge a supplement for single rooms even where there is only one single bed, as the costs of the upkeep of the room is the same, regardless of how many people occupy it. Triple rooms may consist of a double bed and bed-settee or folding bed. Where dinner is included, it may be on a fixed menu basis with no choice, as opposed to buffet style. Please notify us of any dietary requirements. Depending on flight timings, dinner may consist of a cold plate on arrival at the hotel if the kitchens are closed. 

Third Party Websites

We are not responsible for the contents of websites of hotels or other suppliers and tourist boards etc. included in this website. Their contents do not form part of our contract with you nor can they be construed as representations by us.

Involved Holidays Ltd is registered in England & Wales with company number 13072332. VAT registration number GB371023337